Reach our support team via live chat, email, or phone. We typically respond within 5 minutes.
Available 24/7 in the FreshHome app. Average response: <5 minutes.
+44 (0)20 1234 5678
Mon–Sun, 8am–10pm GMT
support@freshhome.app
Responses within 4 hours
FreshHome Ltd
12 Innovation Park
London, EC2A 1AB
providers@freshhome.app
Dedicated provider support team
partnerships@freshhome.app
Business development enquiries
| Channel | Availability | Response Time |
|---|---|---|
| In-app Live Chat | 24/7 | < 5 minutes |
| Phone | Mon–Sun 8am–10pm | Immediate |
| Email (general) | 24/7 (monitored) | < 4 hours |
| Email (provider) | 24/7 (monitored) | < 2 hours |
| Dispute resolution | Reviewed within 24h | Decision within 48h |
| Refund processing | Automated triggers | 3–5 banking days |