Provider Guide

Turn your passion for cooking into income

Join 2,000+ home chefs earning from their kitchens. You choose whether to offer delivery — or let customers collect from a nearby pickup point. Flexible, on your terms.

Apply to Join See Earnings Potential

80–85%

of every meal goes to you

Weekly

automatic bank payouts

£0

startup cost — use your kitchen

3–5 days

approval timeline

You

set your own hours & menu

Enrollment Process

From application to first order

A transparent, guided onboarding process designed to get you cooking and earning quickly.

1

Apply Online

Fill out our comprehensive application form. Takes about 15 minutes.

  • Personal information and contact details
  • Home address and whether you'll offer chef delivery (and your coverage area)
  • Cuisine specialisation and menu ideas
  • Food handler certification (or intent to obtain)
  • Government-issued ID for identity verification
  • Bank account details for weekly payouts
  • Business documents (optional — sole traders welcome)
2

Verification (3–5 Business Days)

We thoroughly vet every provider to maintain trust and safety on the platform.

  • Enhanced background check (DBS in the UK)
  • Physical inspection of your home kitchen by a certified inspector
  • Review of food safety certification and any business licences
  • Verification call with our onboarding team
  • Confirmation of compliance with local health department requirements

Don't have a food handler certificate yet?

No problem! We can direct you to accredited online courses. Most take just 2–3 hours to complete and cost around £15–£25.

3

Onboarding & Training

Once approved, we set you up for success before your first order arrives.

  • Welcome call with your dedicated onboarding specialist
  • Video training on how to use the Provider Dashboard
  • Menu creation workshop — structure, pricing strategy, and descriptions
  • Meal photography guidelines and access to our free photo service
  • Packaging standards briefing
  • Marketing toolkit: templates, social media assets, launch promotion
4

Go Live!

Your first meal listings go live and orders start coming in.

  • Profile and menu published on the FreshHome marketplace
  • Platform boost — new providers get featured placement for 2 weeks
  • Dedicated support during your first week of trading
  • FreshHome marketing team promotes new providers on social media
  • First payout arrives the following Monday after your first order
Provider Dashboard

Everything you need to run your food business

🔔

Real-Time Notifications

Get instant push notifications when orders arrive. Never miss a new order request.

✅

Accept or Decline

Review each order and accept or decline within a configurable time window. Full control.

🍳

Order Status Updates

Mark orders through statuses: Accepted → Preparing → Ready → Handed Over.

💬

Customer Messaging

Communicate directly with customers about special requests, substitutions, or delays.

📋

Order History

Full history of all orders with customer details, items, and delivery status.

🚗

Fulfilment Options

Choose to offer chef delivery within your own coverage area and set your own delivery charge — or offer pickup-only. Change any time.

📈

Revenue Dashboard

Daily, weekly, and monthly revenue charts with breakdowns by meal type and time of day.

⭐

Rating Tracker

Monitor your average rating over time and see which meals earn the best reviews.

🎯

Acceptance Rate

Track your order acceptance rate — higher rates unlock more platform visibility.

🚀

Performance Metrics

Order completion rate, total meals served, new vs returning customers, and fulfilment method breakdown.

🔍

Meal Popularity

See which meals generate the most orders and revenue. Make data-driven menu decisions.

📊

Export Reports

Download detailed reports in CSV or PDF for tax filing, accounting, and business planning.

📸

Photography Service

Free professional food photography for your listings. Our team comes to you for a photo session.

📣

Marketing Assets

Ready-made social media posts, flyers, and email templates personalised with your brand.

🎓

Training Resources

On-demand video courses on pricing, menu design, food photography, and customer service.

🤝

Provider Community

Connect with other home chefs in our community forum. Share tips, recipes, and support.

🧑‍💼

Dedicated Account Manager

High-performing providers get a dedicated account manager for personalised growth support.

🔒

Insurance Options

Discounted public liability insurance options specifically tailored for home food providers.

Earnings

Transparent, generous payouts

Keep 80–85% of every meal price. Any delivery charge you set goes 100% to you. Weekly payouts directly to your bank every Monday.

✅ No fixed fees or subscriptions — commission on meal price only
✅ Set your own meal prices and delivery charges
✅ Your delivery charge is yours — FreshHome takes no cut of it
✅ Bonus opportunities for high-rated providers
✅ Detailed earnings breakdown in the dashboard
✅ Tax documentation and 1099/P60 support
✅ Dispute resolution within 48 hours

📊 Weekly Earnings Example

Based on 10 orders/day at £12 meal price · 30 orders with £2.50 chef delivery

Meal revenue (70 orders × £12) £840.00
Platform commission (15% of meal price) − £126.00
Payment processing (~2%) − £16.80
Chef delivery charges (30 × £2.50) + £75.00
Performance bonus (top-rated) + £25.00
Your weekly payout £797.20

Illustrative example. Delivery charges you set go 100% to you. Actual earnings vary by pricing, volume, and tier.

Standards & Requirements

What we ask of our providers

Our standards exist to protect customers, our platform, and you. Most home cooks already meet them.

🍽️ Food Safety

  • Valid food handler certification
  • Regular kitchen cleanliness audits
  • Proper temperature control
  • Allergen labelling compliance
  • Expiry date management

🏠 Kitchen Standards

  • Separate food prep area
  • Running hot and cold water
  • Adequate refrigeration
  • Pest-free environment
  • Sufficient cooking equipment

📦 Packaging

  • Food-safe, tamper-evident packaging
  • Hot/cold food separation
  • Clear allergen labelling on packaging
  • Eco-friendly materials encouraged
  • Leak-proof containers suitable for collection or self-delivery

⭐ Service Standards

  • Maintain ≥4.0 star average rating
  • ≥80% order acceptance rate
  • ≥90% on-time readiness rate (food ready at agreed slot)
  • Respond to messages within 15 min
  • If offering delivery: honour stated coverage area and delivery charges
  • Transparent cancellation policy

⚖️ Legal & Compliance

  • Registered with local food authority
  • Public liability insurance (recommended)
  • Right to work in country of operation
  • Accurate income reporting
  • GDPR compliance for customer data

🔧 Platform Use

  • Keep menu accurate and up to date
  • Set realistic prep time estimates
  • Notify of unexpected availability changes
  • Use FreshHome approved packaging
  • No direct off-platform sales to customers
Provider FAQ

Your questions answered

You receive 80–85% of each meal price after FreshHome's platform commission (15–20%) and a ~2% payment processing fee. Any delivery charge you set is yours in full — FreshHome takes no commission on it. You can see the full breakdown on every order in your earnings dashboard. Payouts are sent every Monday.
The standard commission on meal price is 15%. Top-performing providers (4.8★+ rating, sustained order volume) may qualify for a reduced 12% commission tier. Commission is charged on meal price only — your delivery charges are not subject to commission. Your exact rate is in your provider agreement and dashboard.
Absolutely. You set the price for every meal listing. We provide market data and suggested pricing ranges to help you be competitive, but the final decision is always yours.
Order frequency depends on your location, cuisine type, pricing, rating, and how many hours you're available. New providers in busy areas typically receive their first order within 24–48 hours. Our platform boost helps new listings get visibility.
You can pause your listings at any time — for a holiday, illness, or just a break. To permanently close your account, contact our provider support team and we'll handle the offboarding process, including your final payout.
Yes. A Level 2 Food Hygiene certificate (or equivalent) is required before you can go live. If you don't have one, we can guide you to accredited online courses that cost around £15–£25 and take 2–3 hours. Some providers can start the application process while they obtain certification.
We strongly recommend obtaining public liability insurance. FreshHome has partnered with specialist insurers to offer discounted policies for home food providers, starting from around £8/month. Details are available in your provider dashboard after approval.
Our provider support team handles all disputes fairly. We review order details, photos, and communications before making a decision. Most disputes are resolved within 48 hours. Providers have the right to appeal any decision within 7 days.
Each kitchen location requires a separate verification and inspection. You can manage multiple kitchen profiles under one account. Contact our provider team for details on multi-location setup.
Customers pay through the app using credit/debit cards, digital wallets (Apple Pay, Google Pay), UPI, or their FreshHome prepaid wallet. All payments are handled by FreshHome — you never need to handle cash or manage payment processing yourself.
Ready to Start?

Join FreshHome as a home chef

Create your provider account in minutes. Our onboarding team will guide you through verification and set-up.

👨‍🍳

Create your chef account

Register in under 2 minutes. Add your menu, set your hours, and start accepting orders once approved.

Create Provider Account →

Already registered? Log in to your portal

✓ Free to join ✓ No monthly fees ✓ Weekly payouts

Questions before applying?

Our provider success team is happy to answer any questions before you apply.

Contact Us Apply Now