Platform Overview

How FreshHome Works

Explore the complete journey for customers, providers, orders, and payments — visualised step by step.

The Big Picture

Three parties, one seamless platform

👤

Customers

Browse, order, and track home-cooked meals from their mobile app or browser. Pay securely through the platform.

🍃

FreshHome Platform

The technology layer connecting customers and providers. Handles orders, payments, tracking, support, and quality.

👨‍🍳

Providers

Verified home chefs list their meals, receive orders, cook, and hand over for delivery — all managed via their dashboard.

Flow Diagrams

Every journey, visualised

Click a tab to explore each flow in detail.

📱 Open App
Account
New User?
New User
📝
Register Account
Name, email, phone number
✅
Verify Email & Phone
One-time passcode via SMS
💳
Add Payment Method
Card, wallet, or UPI
Returning
🔑
Login
Email, social, or biometric
⚡
Instant Access
Address & payment pre-saved
▼ both paths continue here
Browse
🔍
Browse & Search Meals
Filter by cuisine, rating, price, prep time
🍲
View Meal Details
Ingredients, allergens, provider reviews
Order
🛒
Add to Cart
Quantity, special instructions, promo code
How will you receive it?
📍 Pickup Point
🗺️
Select Pickup Point
Choose nearest location & time slot
🚗 Chef Delivery
🏠
Enter Delivery Address
Only if provider offers delivery
▼ both paths continue here
🔒
Review, Confirm & Pay Securely
Full cost breakdown shown · PCI-compliant gateway
Fulfil
🍳 Preparing → ✅ Ready → 🚗 Out for Delivery or 📍 Ready to Collect
🔔
Push Notifications at Every Step
Collect when notified · or wait for chef delivery at your door
Complete
⭐
Rate & Review
1–5 stars + written feedback
🔄
Order Saved to History
One-tap reorder available
🎉 Order Complete
👨‍🍳 Start Provider Application
Apply
📝
Complete Online Application
Personal info · cuisine type · bank details
📄
Upload Documents
Government ID · food safety cert · kitchen photos
Verification (3–5 days)
Check 1
🔍
Background Check
Identity & DBS verification
Check 2
🏠
Kitchen Inspection
Hygiene & safety compliance
▼ both checks must pass
All checks passed?
Approved ✓
📞
Verification Call
Welcome from onboarding team
Issues Found
🔄
Guided Resolution
Fix issues & resubmit docs
▼ approved path continues
Onboarding
🎓
Complete Training
Platform walkthrough · food safety refresher
🍽️
Create Menu & Set Pricing
Meals · allergens · prep times · availability
🚗
Choose Fulfilment Options
Pickup-only · or enable chef delivery with your own coverage area & charge
📸
Upload Meal Photos
Free professional photo service available
🚀 Go Live on Platform
Daily Operations
🔔
Receive Order Notification
Push alert · review order details
Accept order?
Accept
🍳
Prepare Meal
Status: Preparing
✅
Mark as Ready
Customer notified to collect · or you begin delivery
📍
Customer Collects or Delivery Completed
Pickup point or chef delivery
Decline
🔁
Auto-Reassign
Next available provider notified
▼ accepted orders continue
Earnings
💰
Earnings Accumulated
80–85% of each meal price + 100% of delivery charges
📊
Review Analytics Dashboard
Ratings · revenue · performance
💳 Weekly Bank Payout
🛒 Customer Places Order
Payment Auth
🔒
Payment Authorised
PCI-compliant gateway processing
🗄️
Order Created in System
Unique order ID · timestamp recorded
Provider Decision
🔔
Provider Dashboard Alerted
Push notification + audio alert
Provider accepts? (5 min window)
Accept
🍳
Meal Preparation
Customer sees live timer
Decline / Timeout
🔁
Reassign to Next Provider
Customer notified of brief delay
▼ accepted path continues
Fulfilment
✅
Meal Marked as Ready
Customer notified via push notification
Fulfilment method?
📍 Pickup
🗺️
Customer Collects
From chosen pickup point
🚗 Chef Delivery
🚗
Provider Delivers
Provider's own delivery to customer's door
▼ order complete
📦
Order Received & Confirmed
Customer confirms in app
Settlement
💰
Payment Released from Escrow
Split calculated automatically
80–85%
Provider
15%
Platform
~2%
Payment processing
⭐
Customer Prompted to Rate & Review
Affects provider visibility ranking
📁 Order Archived
💳 Customer Initiates Payment
Payment Method
💳 Credit / Debit Card
🍎 Apple Pay
🤖 Google Pay
🏦 UPI / Bank Transfer
👛 FreshHome Wallet
Security
🔐
Card Data Tokenised
Raw card details never reach FreshHome servers
🛡️
PCI DSS Level 1 Gateway
Stripe · encrypted via TLS 1.3
Payment authorised?
Authorised
🏦
Funds Placed in Escrow
Held until delivery confirmed
Declined
⚠️
Prompt to Retry
Different method or 3DS step-up
▼ authorised path continues
Escrow & Release
📦
Order Delivered & Confirmed
Trigger: customer confirms collection or receipt
🔓
Escrow Released
Commission split calculated
80–85%
Provider — meal price
15%
Platform commission
~2%
Payment processing
🚗
Chef Delivery Charge (if applicable)
Set by provider · goes 100% to provider · no platform commission
Payout
📅
Earnings Queued for Weekly Payout
Accumulates through the week
🏧
Monday: Automatic Bank Transfer
Arrives within 1–2 banking days
📄
Settlement Report Generated
Itemised breakdown · tax docs available
✅ Payout Complete
Mobile App

App screen overview

🔑

Login / Onboarding

Clean login form, social sign-in, and prominent sign-up link.

🏠

Home / Browse

Search bar, cuisine filters, scrollable provider cards with ratings and delivery time.

🍲

Provider Detail

Provider profile, menu grid, meal photos, prices, add-to-cart, and reviews.

🛒

Cart

Item list, quantity controls, subtotal, chef delivery charge (if applicable), promo code input.

📋

Checkout

Delivery address with map preview, time selection, payment, confirm button.

📍

Order Tracking

Live map, status stepper, ETA, and in-app chat with provider.

👤

Profile

User info, saved addresses, payment methods, order history, favourites.

🔑

Provider Login

Email/phone login, biometric authentication support.

📊

Dashboard

Today's earnings, active orders, average rating, and quick actions.

📦

Orders

Incoming orders list with accept/decline buttons and status tracker.

🍽️

Menu Management

Meal listings, edit/delete, add-new, and availability toggle per item.

💰

Earnings

Daily/weekly/monthly revenue, commission breakdown, report export.

👨‍🍳

Provider Profile

Kitchen info, hours, cuisine specialties, ratings, document status.

Technical Overview

System architecture at a glance

📱

Client Layer

iOS (React Native) · Android (React Native) · Web (React.js) · Provider Dashboard (React.js)

⚙️

API Gateway

AWS API Gateway · Rate limiting · JWT auth · SSL termination · Load balancing

🔧

Microservices

Auth · Orders · Menu · Payments · Tracking · Notifications · Analytics

🗄️

Data Layer

PostgreSQL (transactions) · MongoDB (menus) · Redis (cache) · S3 + CDN (media)

☁️

Infrastructure

AWS ECS / Kubernetes · Auto-scaling · CloudFront CDN · SQS message queue

🔗

Integrations

Stripe · Google Maps · Twilio (SMS) · SendGrid · Firebase Push · Checkr

View Full Technical Documentation →

Ready to get started?

Join thousands of food-lovers and home chefs on FreshHome today.

🚀 Start Ordering Free 👨‍🍳 Join as a Provider