For Customers – Kuzine

Step by Step

How to place an order

From browsing local chefs to enjoying your meal — five simple steps, done in minutes.

← Scroll to see all steps →

📱 1

Create your free account in 60 seconds

Email & phone verification
Save your location
Add a payment method

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🔍 2

Browse Chefs

Discover local menus near you

Filter by cuisine & rating
View chef profiles & stories
Check allergen info

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🛒 3

Place Order

Add to cart & choose how to get it

Apply promo codes
Pickup or Chef Delivery
Pay securely

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📍 4

Track Live

Real-time updates from kitchen to you

Push notifications
Accepted → Preparing → Ready
Delivery ETA window

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⭐ 5

Enjoy & Review

Collect, eat & share your experience

Confirm receipt in app
Rate & review your chef
One-tap reorder

Create Your Free Account →

Customer Features

Built for the best experience

🎯

Personalised Recommendations

The app learns your taste preferences and order history to suggest meals you'll love.

❤️

Saved Favourites

Bookmark favourite meals and providers for lightning-fast reordering any time.

🗓️

Scheduled Orders

Plan your meals in advance. Pre-order for a specific pickup slot or a chef-delivery window up to 7 days ahead.

👥

Group Ordering

Order for your whole team or family. Each person adds their items to a shared cart.

👛

Kuzine Wallet

Top up your in-app wallet for instant checkout and exclusive wallet-only discounts.

🔄

One-Tap Reorder

Loved a meal? Reorder it in a single tap from your order history.

Payments

Pay the way you prefer

We support all major payment methods with bank-grade encryption and PCI-compliant processing.

💳 Credit & debit cards (Visa, Mastercard, Amex)

📱 Digital wallets (Apple Pay, Google Pay)

🏦 UPI and bank transfer

👛 Kuzine prepaid wallet

🎟️ Promo codes and loyalty credits

🔒 Secure Payments

All transactions are encrypted using TLS 1.3 and processed through a PCI DSS Level 1 compliant payment gateway. Your card details are never stored on our servers.

Pricing Breakdown

Meal price Set by provider

Chef delivery charge Set by provider (if offered)

Pickup collection Always free

Platform fee $0 – $2 per order

Taxes As applicable

✓ Full cost breakdown shown before you confirm. No surprises.

Safety First

You can trust every meal

We go above and beyond to ensure every provider meets strict food safety and hygiene standards.

🔍

Provider Verification

Every provider undergoes identity verification, background checks, and document review before being approved.

🏠

Home Kitchen Inspection

Physical inspection of every home kitchen to ensure compliance with local health department standards.

📜

Food Safety Certification

All providers hold valid food handler certifications. Certificates are reviewed and renewed annually.

🌡️

Hygiene Standards

Providers must comply with temperature control, allergen labelling, and packaging requirements at all times.

🔐

Data Privacy

Your personal data is handled under GDPR. We never sell your data to third parties. Full control in-app.

⭐

Community Ratings

Providers with consistent poor ratings are reviewed and suspended. Your feedback matters and drives quality.

Customer Support

We've got you covered

🎧 Contact Support

💬 Live chat: Available 24/7 in the app

📞 Phone: Mon–Sun, 8am–10pm

📧 Email: support@kuzine.com.au

⚡ Average response time: <5 minutes (chat)

🔄 Refund & Cancellation Policy

Cancel within 5 minutes of placing your order for a full refund. If there's a quality issue with your food, contact support within 24 hours and we'll resolve it — full refund or credit guaranteed.

🌟 Kuzine Quality Guarantee

Every order is backed by our satisfaction guarantee. If your meal doesn't meet our standards, we'll make it right — no questions asked.

Frequently Asked Questions

Once your order is accepted you receive push notifications at every status change (Accepted → Preparing → Ready). For pickup orders, the app shows your collection point address and confirms when it's ready. For chef delivery, the provider updates the status to "Out for Delivery" and you'll receive an estimated arrival window.

Yes! You can schedule orders up to 7 days in advance. During checkout select "Schedule for later" and pick your preferred date and time slot — both for pickup collection and for chef delivery (if the provider supports it).

Contact our support team immediately via in-app chat. For pickup orders, if your food isn't ready at the agreed slot, we'll liaise with the provider and update you. For chef delivery, if there's a significant delay or the order is wrong, we'll investigate and provide a full refund, credit, or replacement — typically resolved within 30 minutes.

Yes. Every meal listing includes a full allergen breakdown (gluten, dairy, nuts, etc.). You can also filter search results by dietary requirements including vegan, vegetarian, halal, and gluten-free.

You can cancel an order within 5 minutes of placing it for a full refund. After that, cancellations are handled on a case-by-case basis by our support team.

Absolutely. We use PCI DSS Level 1 compliant payment processing. Your card details are tokenised and never stored on our servers. All data is encrypted with TLS 1.3.

Yes! Use the Group Order feature to invite others to add items to your cart. The person who opens the group order pays and manages the cart. Great for office lunches and family meals.

Kuzine currently operates in major UK cities including London, Manchester, Birmingham, Bristol, Leeds, and Edinburgh. Enter your postcode in the app to check availability in your area.

Every provider undergoes identity verification, a background check, a physical home kitchen inspection, and must hold valid food handler certification before they can list meals on the platform.

Enter your promo code in the "Promo Code" field on the checkout screen before confirming your order. The discount will be applied to your order total instantly.

Order fresh home-cooked meals in minutes